Privacy Policy
This Privacy Policy outlines how Portal Pi Hosting ("we", "our", "us") handles your data. We are committed to respecting your privacy and ensuring full transparency in our operations. PortalPi is a VPS provisioning service built around Pi Network and designed to offer secure payments, minimal data handling, and privacy-by-design.
1. What Information We Collect
- Username: When you authenticate via the Pi Network SDK, we collect your Pi username to identify your account.
- Order Information: When you place an order, we store VPS specifications such as plan ID, location, OS, duration, and backup preference, along with the payment ID and transaction ID (if payment is completed).
- Online Presence: We track active users through lightweight API pings using your Pi username. No IP address or device info is collected or stored.
2. What We Do Not Collect
- No passwords.
- No email addresses.
- No personal identifiable data other than your Pi username.
- No payment card or wallet credentials. All payments are processed securely via Pi Network SDK.
3. How We Use Your Information
- To associate VPS orders with your Pi account.
- To display your active and past services in the user dashboard.
- To process payments and mark orders as paid or pending.
- To track active users for basic analytics (no tracking for advertising or profiling).
4. How We Store Data
- All VPS order data is stored in server-side JSON files, named using your username and payment ID for traceability.
- There is no external access to this data unless authenticated through the Pi Network SDK.
- Our servers are hosted on IONOS infrastructure, with high security standards and strict access control.
5. How Long We Keep Data
We retain order data for as long as the associated VPS is active. Old or inactive services may be archived or deleted periodically.
6. Sharing of Information
We do not sell, rent, or share your information with third parties. Data is only accessed by PortalPi's internal systems and support team when needed.
7. Cookies & Tracking
- We do not use cookies to store session data.
- All authentication is handled client-side via Pi SDK.
- No Google Analytics, Facebook Pixel or similar third-party trackers are used.
8. Your Rights
- You may request deletion of your service history by contacting support.
- You may verify any stored order data by requesting it from support (via Pi username confirmation).
9. Contact Us
If you have any questions about your data or this Privacy Policy, contact us at: privacy@portalpi.com or through our Contact Page.
Last Updated: April 2, 2025